Summary

A leading global distributor for specialty chemicals and food ingredients partnered with Marlabs to modernize application deployment and updates across its enterprise. The company faced inefficiencies and compliance gaps that slowed operations and impacted productivity. Marlabs streamlined the process using Microsoft Intune, integrated enterprise systems, and enhanced IT agility — resulting in improved compliance, reduced downtime, and a more responsive environment.

Challenge

The client’s enterprise struggled with deploying and updating applications efficiently at scale using Microsoft Intune. Compliance requirements, frequent downtime, and inconsistent end-user support hindered productivity and created gaps in policy enforcement. The organization needed expert guidance to improve the reliability of deployments, ensure compliance, and enable seamless updates across devices.

The objective was clear: to establish a consistent, compliant, and efficient application deployment process that minimized downtime and enhanced operational agility.

Solution

Marlabs implemented a multi-phase modernization strategy designed to streamline application deployment, ensure compliance, and improve end-user experience.

Deployment support & compliance

In the first phase, Marlabs focused on establishing a strong foundation for compliance and reliability. The team provided expert support for deploying applications through Microsoft Intune, ensuring each deployment adhered to organizational policies and regulatory standards. By validating deployment protocols and monitoring compliance, the solution minimized risks and created consistency across global operations.

End-user assistance & resolution

Next, Marlabs prioritized the end-user experience. Dedicated support services were established to address technical issues quickly, ensuring minimal disruption to business workflows. Helpdesk resources were trained to provide targeted assistance for non-developers and business users, empowering employees to resolve issues efficiently. This phase not only reduced downtime but also strengthened user confidence in the system.

Integration with enterprise applications

The third phase focused on interoperability. Marlabs integrated Microsoft Intune with core enterprise platforms, including Office 365, ServiceNow, SharePoint, and Dynamics. This unified environment enabled automated updates, streamlined workflows, and enhanced visibility across IT operations. By creating seamless connections between applications, Marlabs improved coordination between business functions and IT support.

Ongoing optimization & agility

In the final phase, the focus shifted toward continuous improvement. Marlabs implemented monitoring and optimization measures to ensure sustained performance and agility. The IT infrastructure was enhanced to support mobility, responsiveness, and future scalability. With reduced downtime and a proactive maintenance approach, the client gained a more flexible and future-ready digital ecosystem.

Results

The collaboration transformed the client’s IT operations, ensuring smoother application deployment, faster updates, and improved compliance. End users experienced fewer disruptions and gained faster access to critical tools. The IT environment became more agile and adaptable, empowering the client to sustain innovation and efficiency across its global network.

Impact

• Improved compliance with organizational policies and regulatory standards.
• Reduced downtime and faster issue resolution.
• Increased productivity through reliable access to applications.
• Enhanced IT agility and responsiveness across the enterprise.
• Seamless integration with core business applications.
• Scalable support structure to accommodate future business needs.