Summary

A global distributor modernized its application deployment using Microsoft Intune, reducing downtime, improving compliance, and enhancing IT agility through expert support and enterprise integration.

Challenge

The client, a leading global distributor of specialty chemicals and food ingredients, faced persistent challenges in deploying and updating applications across devices using Microsoft Intune. Compliance gaps, frequent downtime, and limited user support disrupted workflows and reduced productivity.

Their objective was to ensure efficient and compliant application deployment and updates. However, end users often encountered unresolved technical issues, inconsistent support, and delays that impacted operations. A solution was needed to streamline deployment, enforce compliance, and provide responsive support.

Solution

Marlabs implemented a four-phase solution to address the client’s challenges and transform their IT environment.

Deployment support & compliance

In the first phase, Marlabs provided expert support to ensure that all applications deployed through Microsoft Intune adhered to organizational policies. This included validating deployment policies, offering hands-on support during rollouts, and continuously monitoring compliance. These efforts helped eliminate gaps and ensured that every deployment met internal and external standards.

End-user assistance & resolution

The second phase focused on supporting non-developer users and resolving technical issues quickly. Helpdesk services were established to provide immediate assistance, and a structured issue resolution process was implemented. This reduced downtime and improved user satisfaction by ensuring that application-related problems were addressed promptly and effectively.

Integration with enterprise applications

In phase three, Marlabs integrated Microsoft Intune with key enterprise applications such as Office 365, ServiceNow, SharePoint, and Dynamics. This integration enabled smoother operations, better data flow, and more cohesive user experiences. It also allowed IT teams to manage updates and deployments more efficiently across platforms.

Ongoing optimization & agility

The final phase emphasized continuous improvement and agility. Marlabs optimized the IT infrastructure to reduce downtime and enhance mobility. Continuous monitoring was introduced to proactively identify and resolve issues, ensuring the environment remained responsive and adaptable to changing business needs.

Results

The solution delivered measurable improvements across the organization:

• Improved compliance: Application deployment aligned with organizational policies.
• Reduced downtime: End users experienced fewer disruptions and faster issue resolution.
• Increased productivity: Employees gained reliable access to applications and updates.
• Greater IT agility: The IT environment became more responsive and adaptable.
• Seamless integration: Intune integration with enterprise applications enhanced operations.
• Scalable support: Expert services ensured the system could adapt to future needs.

Impact

The modernization initiative created lasting benefits:

• Improved compliance across deployments
• Reduced downtime for end users
• Increased productivity through reliable access
• Greater IT agility and responsiveness
• Seamless integration with enterprise systems
• Scalable support for future growth