Build resilient, loyal relationships based on accurate insights and fully aware, contextualized interactions across every touchpoint
Intelligent Experiences
Deliver immersive, contextually aware, personalized digital experiences
to your customers throughout their digital journey. Transform every touchpoint and interaction to the fullest to build more intimate, satisfying, and profitable customer relationships.
Treat your customer as an individual— at scale.
Deliver immersive, contextually aware, personalized digital experiences
to your customers throughout their digital journey. Transform every touchpoint and interaction to the fullest to build more intimate, satisfying, and profitable customer relationships.
Treat your customer as an individual— at scale.
Delight customers at every turn
Strengthen customer relationships by anticipating and delivering the services, support, and offers they need, when and how they need them
Gain 360º customer insight
Create and nurture a dynamic, intimate view of each customer to maximize lifetime value and long-term loyalty
Grow brand equity
Make your brand personally meaningful and valuable to each customer
Improve new product design and uptake
Use deep customer insights to inform new product strategies, roadmaps, and launch strategies
Drive profitable revenue growth
Build better experiences and leverage AI and automation to increase revenues while reducing customer acquisition costs
Digital Victories
Our Services
- Experience strategy
- User behavioral research & modeling
- Journey mapping – user interview workshops, EPICs and story creation
- Total design evolution – interface and interaction design, wireframe and interactive prototyping
- AI powered conversational experiences – virtual / digital assistants, chat bots, speech and text-based NLP, NLU and NLG
- Design of immersive & spatial computing systems – supporting voice and vision, gestures, haptics, augmented reality and virtual reality
Marlabs is a digital solutions and services focused firm with robust AI engineering capabilities. Its investments in IP, especially mAdvisor, an AutoML platform and capabilities across image & video analysis, text analytics and NLP have delivered value and driven outcomes for its global clients. Marlabs also caters to myriad IoT use-cases through an accelerator and industry-specific solution driven approach. The firm’s IoT services and solutions spread across verticals such as healthcare & life sciences, manufacturing, logistics and supply chain, and BFSI have helped position it favorably from a competitive perspective.
The consultative approach that they had, not just engaging at a business level but at a retailer level – right from a product specialist to a sales executive. They had very good focus of the core problem. They wanted to build something that formed the core of the solution and then scale it, ensuring the solution was deep enough to cover all aspects from a technology, and operational, to a business level. And of course, their strong technical team was really able to support us in this journey. We were pretty happy engaging with Marlabs to deliver this solution end-to-end.
When we were searching for an implementation partner, we wanted to look at who is capable of delivering value since this was a very critical project for us. We were looking for folks with brighter ideas, newer and younger ideas. That’s where Marlabs became a better option. The team was very proactive in gathering the requirements that they need, which is exactly what we wanted. They weren’t just asking the right questions; they were also actively co-innovating with us.
We were very impressed with Marlabs for a couple of reasons. One – they gave us significant confidence that they understood the scope of the project very well, which is something we didn’t find in other providers. Two – they were very flexible in the way they went about implementing the project. There was a dedicated team right throughout the implementation and they were very accommodating and navigated through the challenges that appeared through the implementation.
Marlabs has been a trusted vendor of ours, running all of our platforms for over 6 years. We had numerous other vendors from whom we have transitioned all that work to Marlabs, who now handles all Development and Maintenance. They are also partner of our Operations, handling Sysadmin, Security and all special projects.
Ecosystem
