Overview:
A large pharmaceutical, chemical and life-sciences company was looking to automate its user provisioning process.
Business Challenge:
The company needed to automate user provisioning. User provisioning included creation of active directory account and providing access to over 300 internal business applications.
Marlabs Solution:
The UiPath robot automatically processes incoming service tickets for user provisioning. Unattended robot automatically creates the active directory account and added access to internal applications based on the information available in the user provisioning form approved by the administrators. The robot also automatically deactivates users based on incoming service tickets.
Benefits:
- Degree of robotization: 100% of effort automated
- ROI: 150%
- Error rate reduced to 0%
- Faster processing time – User provisioning process reduced to 10 seconds from 20 minutes that it used to take on average
- Monthly saving of 400 person-hours
