User Provision, Deactivation & Sub-Tasks For A Large Pharma | Marlabs

Process transformation for a leading life-sciences company

A large pharmaceutical, chemical and life-sciences company was looking to automate its user provisioning process.

Business Challenge:
The company needed to automate user provisioning. User provisioning included creation of active directory account and providing access to over 300 internal business applications.

Marlabs Solution:
The UiPath robot automatically processes incoming service tickets for user provisioning. Unattended robot automatically creates the active directory account and added access to internal applications based on the information available in the user provisioning form approved by the administrators. The robot also automatically deactivates users based on incoming service tickets.


  • Degree of robotization: 100% of effort automated
  • ROI: 150%
  • Error rate reduced to 0%
  • Faster processing time – User provisioning process reduced to 10 seconds from 20 minutes that it used to take on average
  • Monthly saving of 400 person-hours
Marlabs LLC

About Marlabs LLC

Marlabs helps leading companies around the world make operations sleeker, keep customers closer, transform data into decisions, de-risk cyberspace, boost legacy systems, and capture novel opportunities and digital-led revenues. It provides digital-first strategy and advisory services, rapid solution incubation and prototyping, and agile digital solution engineering. Marlabs is headquartered in New Jersey, with offices in the US, Germany, and India. Its 2,500+ global workforce includes highly experienced technology, platform, and industry specialists from the world’s leading technical universities.

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