Overview:
One of the leading airline catering firms in the world partnered with Marlabs to leverage next generation technology and better their customer experience.
Business Challenge:
One of the leading airline catering firms in the world wanted to create a sustainable model by leveraging technology. This meant combatting operational inefficiencies and re-visiting their legacy business systems to boost their large catering business. The company wanted to better their customer experience and create a cost-effective business model that can compete in a digital economy.
Marlabs Solutions:
After understanding the business ecosystem and day-to-day operational activities, Marlabs realized the need to create a connected ecosystem to improve operations and lead to better customer experience. Since the core of the problems revolved around the food distribution process, we enabled Smart trolleys to sense & scan various items on the trolly. Other aspects of the solution design include:
- In-flight networking to connect the flight attendant devices
- Analytics on the data
The Impact:
- Increase in operational efficiency and productivity
- Cost reduction due to decrease of manual interventions
- Increase in customer retention
- Predictive food & beverage planning
- Decrease in food wastage and increase in food quality
- Boost in customer satisfaction
- Analytics-driven decision-making
