Smart Trolleys & IoT Platform For An Airline Catering Company | Marlabs

Smart Trolleys & IoT Platform for an Airline Catering Company

Overview:

One of the leading airline catering firms in the world partnered with Marlabs to leverage next generation technology and better their customer experience.

 

Business Challenge:

One of the leading airline catering firms in the world wanted to create a sustainable model by leveraging technology. This meant combatting operational inefficiencies and re-visiting their legacy business systems to boost their large catering business. The company wanted to better their customer experience and create a cost-effective business model that can compete in a digital economy.

 

Marlabs Solutions:

After understanding the business ecosystem and day-to-day operational activities, Marlabs realized the need to create a connected ecosystem to improve operations and lead to better customer experience. Since the core of the problems revolved around the food distribution process, we enabled Smart trolleys to sense & scan various items on the trolly. Other aspects of the solution design include:

  • In-flight networking to connect the flight attendant devices
  • Analytics on the data

 

The Impact:

  • Increase in operational efficiency and productivity
  • Cost reduction due to decrease of manual interventions
  • Increase in customer retention
  • Predictive food & beverage planning
  • Decrease in food wastage and increase in food quality
  • Boost in customer satisfaction
  • Analytics-driven decision-making
Marlabs Inc.

About Marlabs Inc.

Marlabs helps leading companies around the world make operations sleeker, keep customers closer, transform data into decisions, de-risk cyberspace, boost legacy systems, and capture novel opportunities and digital-led revenues. It provides digital-first strategy and advisory services, rapid solution incubation and prototyping, and agile digital solution engineering. Marlabs is headquartered in New Jersey, with offices in the US, Germany, and India. Its 2,500+ global workforce includes highly experienced technology, platform, and industry specialists from the world’s leading technical universities.

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