Marlabs, is a Salesforce Platinum Cloud CRM Consulting and Implementation partner with 100% certified team of consultants and developers who have deep capabilities on the Salesforce Customer Success Platform and products. Marlabs has been featured in Gartner’s Market Guide for Salesforce Implementation Partners in 2018. In 2015, Marlabs was awarded the Best Implementation Partner FY15 status by Salesforce ®. Marlabs has received among the highest client satisfaction score of 9.9 on a 10-point scale (independently measured by Salesforce). Marlabs demonstrated success by helping clients leverage the Salesforce® platform, get an in-depth understanding of their customers, and in turn help them sell and market smarter and faster while serving better.
But what does all this mean to Marlabs, our Clients and our Prospects?
Let’s assume you’re in the market for a Customer Relationship Management (CRM) solution, a Marketing Automation solution or may be a Sales and Service solution that’s on the cloud and decided to go with the popular choice of Salesforce. Your next step would be to look for a qualified and certified consultant and implementation partner to go with. With every partner claiming they are the best; it can get really confusing to select the right Salesforce CRM Consulting and Implementation partner.
Let me help provide some guidance in your Salesforce Partner selection process. Salesforce® categorizes their partners in various levels like Silver, Gold, Platinum (like Marlabs Inc.). But how does this affect and benefit you as a buyer?
Salesforce® created these standards and levels based on Partner Value Score (PVS) and evaluates their partners based on these.
The PVS are based on 3 main criteria that are measured over 12 to 18 months based on –
- Customer Satisfaction (at Marlabs we call it “Customer Bliss”)
Sales – Higher sales numbers mean more business and more experience out of projects. Salesforce rewards and recognizes partners who has worked on different types of projects and has an in-depth knowledge on implementation. Salesforce also recognizes partners who specialize in certain clients like Mortgage, Lending or Non-Profit. Marlabs for example has worked on ~500 projects globally.
So as a prospective buyer – you know that the Salesforce CRM Consulting and Implementation partner knows their stuff and will do an excellent job.
Expertise – Salesforce measure expertise by the number of certifications held by the partner’s employees. These include certifications for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Platform Developers, Salesforce App builders and Salesforce consultants, etc. Salesforce Partners with deep expertise and diverse knowledge (like Marlabs with a 100% certified Salesforce team) are in a better position to serve their clients.
As a prospective buyer – you get the confidence of working and relying on a team of specialized, highly skilled and knowledgeable individuals; and be rest assured that there will be no gaps between what you need and what they will deliver.
Customer Satisfaction (or Customer Bliss as we like to say it) – It is measured by Salesforce through surveys. Salesforce rolls our surveys to past and current clients to understand who is providing the highest level of service and support. Marlabs has a Customer Satisfaction score of 9.9 on a scale at 10 (as measured by Salesforce).
As a prospective buyer – you understand the level of commitment and dedication the Salesforce CRM Consulting & Implementation Partner has towards delivering the absolute best from the word go!
A little about Marlabs’ Salesforce Platinum Cloud CRM Consulting & Implementation Services. The most evident quantifiable measure is Salesforce certifications, and Marlabs marks a presence there with a 100% certified team. Our team comprising of Architects, Consultants, Senior Developers, Developers and Testers who hold multiple certifications across different cloud offerings from Salesforce.
At Marlabs, we lead with our Salesforce Consulting Services to help our clients by bringing in best practices and cross industry perspectives from over 300 Salesforce implementations across 15 industries and 100+ customers.
Gartner recognizes the capabilities of Marlabs for our expertise in Salesforce CRM Strategy, Salesforce Sales Cloud, Salesforce Service Cloud and Salesforce Platform. In addition, our Accelerators are ready-to-use solutions that give a competitive edge to our clients, as they trim the implementation time schedules, thus reducing the client’s go-to-market time.
With our reach across geographies, we have vast experience from a diverse range of projects implemented in the US, Canada, India, Australia, Japan, Africa, UAE, Maldives and the UK. At Marlabs, we exercise a scalable approach tailored to the nature and scope of the engagement.
While all major partners may have Salesforce Sales Cloud and Salesforce Service Cloud capabilities, their depth of knowledge, experience, investment and scale for other Salesforce products and features, such as Salesforce Lightning, Salesforce Marketing Cloud, Salesforce Community Cloud and Salesforce Commerce Cloud, may vary.
We love to solve complex business challenges, and at the end of a project, keep the customer smiling. As a Salesforce Platinum Partner with a repertoire of notable brands and successful outcomes, our focus is on delivering ultra-high quality, cloud-
based, CRM solutions and services that cater to the dynamic pace of an ever-evolving business environment, within the shortest possible time.
We work to deliver Client Bliss, one of our highest values, that goes above and beyond the high CSAT scores we measure ourselves with. In our world, a project is complete only when the client is smiling. We provide our clients with a wide range of offerings that span various business functions like Sales, Service, Marketing, Finance, HR, and Administration.
Marlabs is different from many other Salesforce Platinum Partners in the world. Our unique methodology ensures that project timelines are split into two-week delivery cycles to ensure business relevance and keep client participation at its best. Led by a team of professionals who have 200+ years of combined IT/ITES experience across industries and geographies, we have built deep capabilities on the Salesforce™ Customer Success Platform across products, solutions and services.
Our clients have benefited from several aspects of our experience that includes, deep platform knowledge, cross industry experience, user-centric approach to understanding business, on-site expertise, experience in the implementation of complex projects and our in-house Technical Council.
Marlabs’ developers hold multiple certifications and have vast experience from a diverse range of projects implemented in the US, Canada, India, Australia, Japan, Africa, UAE, Maldives and the UK. Many hold multiple certifications, including those of Architect, Consultants, Senior Developers, Developers and Testers.
Our Technical Accelerators are ready-to- use solutions that have emerged from our vast expertise across 15 industry verticals that have used Salesforce™. The accelerators give a competitive edge to our clients because they cut down the Go-Live time schedules, thus helping reduce the client’s go-to-market time.