There’s no denying the generational shift in the business ecosystem today. What was once paper now resides in the domain of the digital, moving wirelessly across networks connected across the globe. There is a constant change in competition and technology with fluid strategies catering to fluctuating market demands even.
The fact of the matter is, businesses are now forced to undergo digital transformation to remain relevant. But despite the rapid digitization that we currently going through, a transformation of this magnitude comes at a significant price. Consider the time, effort, and resources involved – critical factors to securing customer retention in the long run.
At the same time, it’s natural to wonder if the heavy investments justify the rewards. Does it? The answer is yes – if, and only if Quality Assurance and Testing play a pivotal role in the digital transformation cycle. In fact, the testing process is better implemented early, as opposed to its place as a conventional, end-stage process, and concept-to-completion to help resolve issues discovered at the beginning of the digital transformation cycle.
Why is it such a big deal?
Do remember that through digital transformation, organizations are required to maintain customer experience in parallel with the production and delivery of quality applications. But that’s something possible only through the unification of silos – business processes, development, quality assurance or testing, and marketing.
Everything is complimentary. For example, customer satisfaction relates to process validation, while the implementation of mobile testing labs or risk-based testing translates to developing a better, intent intelligence added, more market-ready product.
What is the Importance of Quality Assurance & Testing?
The motive behind transformation, to begin with, is to remove pre-existing processes that are now obsolete and implement newer processes that might add to the efficiency and value of the organization. It’s what makes quality assurance an indispensable part of the transformation. Anomalies detected early have a higher chance of resolution and are less likely to reflect in the end-stage delivery of polished quality products.
But remember, even with digital transformation, an organization’s success hinges on its customers. To either remain or become effective in maintaining the stability and quality that customers may have come to expect from you, it’s key for quality assurance and testing to cover:
- Blended Integration Tests
It impacts the overall lifecycle, cleaning a product or software from top to bottom.
- Universal Digital Automation
When implemented throughout the value chain, it streamlines test execution.
- Application Management
Managing multiple services, applications, and platforms efficiently guarantee a smoother development of sophisticated or complex products.
A functional testing process must be optimized to cover all digital and non-digital channels with which a customer may interact. It’s why test environments need to simulate user behavior, ensuring that the business experience is foundationally strong and consistent. Another assistive factor is automated testing, which should run across different operating systems and devices to both perfect and simplify the customer engagement ecosystem.
It’s time for digital transformation to be looked at with a microscope, and what goes into bringing the transformation cycle to fruition. It’s more than investments, innovations and strategy – also important aspects. It’s about testing and how an organization streamlines it into the overall digital transformation strategy. This importance has opened room for the emergence of several organizations that even specialize in the quality assurance and testing process in the digital era.
For example, Marlabs – a digital technology solutions company focused on helping organizations adopt digital transformation – recently helped a U.S. BFSI (Banking, Financial Service, and Insurance) giant set up a Testing Centre of Excellence (TCoE). It implemented automation to lead to higher digital productivity and cost savings, increased testing efficiency through the reuse of test repositories, and an overall reduction in the testing lifecycle.
The implementation of quality assurance and testing has already proven its merits via success stories across the world.
How are you going to transform digitally? How are you going to become digitally agile? Well, it’s time for you to make that decision.