Enterprise Integration with the new IoT ecosystem is key in driving overall enterprise efficiency.
When all the business systems are connected to the IoT ecosystem, it brings up the fully automated and connected enterprise where the data and information flows seamlessly. Some enterprise systems to consider are.
CRM integration with IoT –
Integrating enterprise CRMs like Salesforce, Microsoft Dynamics, etc, to IoT will be a major boost to customer experience and satisfaction. Products and services with IoT devices attached can be connected to CRMs in such a way that the data produced by IoT device sensors will feed actionable insights to the CRM system. These actionable insights will act as alerts to help the service provider reach out to its customers and fix the issues related to the product or the service much before the customer could notice. This proactiveness will monetize the Internet of Things and take customer satisfaction to new heights.
ERP systems integration with IoT –
As we move towards the next level of digital transformation, integrating ERP systems with IoT will become inevitable. Although, the ability of ERP systems to support IoT ecosystem is still not robust enough, IT leaders are making their best efforts to bring their ERP environment into the IoT space. IoT enabled ERP systems will enhance ERP system efficiency, support innovative business models, and will align enterprise physical operations with digital assets on a real-time basis. According to research, there will be a rise of $50 billion market opportunity for IoT enabled ERP systems by 2020. Target audience who would make most out of this integration will be network operators, IoT solution providers, ERP solution providers, system integration companies, and cloud providers.
Product Lifecycle Management Systems with IoT –
Integration of IoT with PLM will enable product developers to obtain unprecedented level of feedback from different phases of product development and its usage. IoT data can spur innovation in the product development as it can take actionable insights from different phases of project lifecycle. With this enablement of IoT in the space of PLM, designers need not rely on hypothetical ideas or inputs for the new products. The real-time actionable insights from IoT devices will help product designers make early corrections in their product design, which will save cost and time.
There are many other systems like, manufacturing execution systems, billing and payment systems, and any enterprises system which can provide sensible data can be integrated with IoT. Enterprise integration with IoT will directly impact customer experience and business insight.