The financial services industry is under tremendous pressure, more so are retail and commercial banks. Owing to constantly evolving consumer demands and the increasing number of disruptive fintechs, the need for seamless digital solutions is inevitable and the timing could not be better for banking technology. With bank customer loyalty and trust at a low point over the last decade, following the financial fallout and the economic downturn fueled by COVID-19, banks need a fresh start. The digital solutions explored by banks is not enough to stay relevant and compete with network native fintechs, and here is how we think the technology can be best utilized by the banks to drive future growth.

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