How do you save on your support costs while continuing to maximize value from your investment in the software?
Make your budget work smarter
With a dedicated 100+ member ERP Competency Center and a cumulative application experience exceeding 75 person years, Marlabs makes sure that the expertise to guarantee 24x7 software utilization is always close at hand.
- Total, contractually bound commitment guarantees 99.99% compliance with targeted service levels.
- Multi-skilled team, across functional/technology areas, optimizes resources.
- Proactive remediation of issues through work-arounds and core fixes increases user satisfaction.
- The customer centric global delivery model reduces
outlays while helping you scale.
Our world-class ERP experts deliver increased coverage and availability of the system through our suite of services:
- Multi-tiered ERP support - L1, L2 and L3.
- Management of software upgrades.
- Routine / periodic maintenance activities.
- Break-fix support.
- How-to calls (functional support).
- Functional and technical enhancements.
- Change management and regression testing.
- Batch job-monitoring and resolution.
- System and database administration.
- Security and authorization profile management.
Processes are streamlined through a comprehensive, scalable support structure:
- Accelerated knowledge acquisition and retention ensures zero disruption.
- Shadowing the current team helps expedite knowledge transfer and finalize SLAs.
- Procedures, tools, and technologies in place to support users across your enterprise.
- Adoption of industry best practices raises the bar on quality of services.
- Metrics close the loop by tracking service levels and production support effectiveness.
As a result, you can rest assured that your ERP will continue to provide the critical foundation for delivering long-term business performance, while keeping a lid on costs.
Learn more
Would you like to learn how you can get the most from your ERP Support Budget by partnering with Marlabs? |
