Creating software products presents its own unique set of challenges:

Types of Users
While an internal application is used within the organization and thus the usage and features are well established at the time of development, product development entails more unpredictable variables. A product is used by different organizations - which are likely to have varying expectations with regard to functionality. A product needs to be easily configurable to meet the needs of a heterogeneous user base.

Scalability
The number of users for a product can vary extensively across customers – from tens of users at one site to hundreds of users at a different site. Product architecture therefore has to be scalable to handle such a variation in the number of users.

Ownership Costs
Products cater to organizations with varying budget demands. Attention must be paid to the usage of Open Source Software v/s commercial software, deployment platform, number of users etc. The cost of ownership of the product also needs to take into consideration the maintenance cost of the product across its lifetime.

Technology Consideration
As a product is deployed across multiple clients, maintainability of the product with respect to trouble shooting and issue resolution is an area of focus. A product typically should make use of several automated tools in the form of scripts, tools for health-checking, and automated monitoring tools.

Globalization and Localization
Software products must be built so as to be usable across the globe in different languages. And support localization to meet with regulatory demands and other location-specific requirements.

Marlabs leverages a comprehensive methodology to deliver and support software products that are in line with your product vision.

Product Specification
We help you develop the product concept, and then write the product specification – both business specification as well as the system specification.

Product Development
By utilizing an agile development methodology, we quickly translate the product specification into architecture, design and product deliverables. Being iterative with shorter release cycles, the agile approach is well suited to meet the needs of new product development. The methodology incorporates the flexibility to handle changes, if any, after the architecture and design have been finalized.

Product Testing
Our independent testing and QA services help you stay assured that your product has the highest quality standards. We lower your operating costs and help you mitigate the risk of product issues on the field.

Product Support
We have setup an extensive technology infrastructure that enables us to provide you with complete support – 24x7x365 – enabling you to rapidly respond to customer needs and maintain the highest levels of customer satisfaction. Our development team will also help you stay ahead of market demands with extensions to product functionality – upgrades, updates and new releases.

Marlabs has extensive experience in building software products addressing issues such as versioning, integration, upgrade paths, backward compatibility, and data migration. Products that we have developed include:

MCO Central for Comprehensive Case Management
Marlabs’ MCO Central product is currently being used by Managed Care Organizations (MCOs) such as 1-888-OHIOCOMP. This is a customizable product for managing an MCO’s workflow - right up to submission and receipt of electronic data from the regulatory agency. A three-tier solution, the system has been designed with separate presentation, business process and data layers. The product allows rapid customization using Web and Windows forms, powerful database management through XML and web services, and provides a comprehensive case management solution for MCOs who use this product.

Claim Intelligence - Litigation Workflow Management
This product manages litigation workflow and provides business information to insurance company representatives to decide on which cases need to be settled out of court - to reduce cost, manage the bills review process and release payment orders on bills.